Engagements Built on
Careful Attention and
Honest Communication

The Challenge

A shipping company operating out of Melaka port faced a cargo dispute with a logistics counterparty over liability for damaged goods. The bill of lading terms were ambiguous and the insurers were reluctant to engage until the legal position on liability was clarified.

How We Helped

We reviewed the bill of lading, shipping documents, and correspondence, identified the liability clause in question, and prepared a legal opinion clarifying the applicable position under Malaysian maritime law. This gave the client a basis to negotiate with both the counterparty and the insurer from a clear legal footing.

Outcome

The liability position was established, the insurance claim proceeded, and the dispute with the counterparty was resolved without proceedings. Duration: approximately five weeks from initial instruction to resolution. The client has since engaged Claiven for routine document reviews.

The Challenge

A healthcare adjacent services provider handling patient appointment data had no formal privacy documentation and was uncertain whether their data handling practices met PDPA requirements. Staff awareness was low and there was no breach response plan in place.

How We Helped

We conducted a gap analysis of their data processing activities, mapped data flows, drafted a privacy notice appropriate to their service type, prepared a data processing register, and developed a breach response protocol. We also provided written staff guidance on handling personal data.

Outcome

The client had a compliant privacy framework in place within six weeks. Documentation was structured to be maintained internally without ongoing legal support for routine matters. The client has since engaged Claiven to review their third-party data processing agreements as their business expanded.

The Challenge

A food service operator wanted to convert their successful single-location business into a franchise model. They had no prior experience with franchise law, were unfamiliar with the Franchise Act 1998 requirements, and needed a complete legal framework before they could offer franchises.

How We Helped

We prepared franchise registration documents for submission to the Franchise Division, drafted the franchise disclosure document covering all required statutory items, prepared a franchise agreement setting out the rights and obligations of both parties, and advised on the registration process and timeline.

Outcome

The franchise was registered within the statutory period. The client had a complete legal framework ready before approaching prospective franchisees. The engagement ran approximately eight weeks. Within twelve months of registration, the client had signed agreements with three franchisees using the documentation Claiven prepared.