Terms & Conditions

1. Definitions

• "Claiven", "we", "us", "our" — refers to the law firm operating under the name Claiven, with registered address at 8 Jalan Laksamana, 75000 Melaka, Malaysia.
• "You", "User" — any individual or entity accessing our website or engaging our services.
• "Services" — legal advisory and representation services offered by Claiven as described on this website and in engagement agreements.
• "Website" — the website available at claivenxs and all associated pages.
• "Agreement" — the engagement letter or service agreement entered into between Claiven and a client.
• "Content" — all text, information, documents, images, and materials published on the Website.

2. Acceptance of Terms

By using this Website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accessing the Website on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

These Terms apply alongside any engagement agreement signed with Claiven. In the event of a conflict between these Terms and a written engagement agreement, the engagement agreement takes precedence with respect to the specific matter covered therein.

3. Description of Services

Claiven offers legal advisory and representation services in Malaysia, currently focusing on:

• Maritime and Shipping Law — including vessel registration, port authority compliance, cargo disputes, and maritime insurance matters under Malaysian maritime legislation.
• Data Privacy Compliance — advisory services under the Personal Data Protection Act 2010, including gap analysis, policy drafting, and breach response planning.
• Franchise Law Counsel — legal support for franchisors and franchisees under the Franchise Act 1998, including registration, disclosure documentation, and agreement review.

The scope of each engagement is defined in a written engagement letter. Claiven reserves the right to decline any matter at its professional discretion, without being obliged to provide a reason.

4. Website Content Is Not Legal Advice

The information published on this Website is provided for general informational purposes only. It does not constitute legal advice, and should not be relied upon as such. Reading or using content on this Website does not create a solicitor-client relationship between you and Claiven.

Legal situations are fact-specific. You should seek independent professional advice before acting on any information found on this Website. If you wish to discuss your specific circumstances, please contact us directly.

5. User Responsibilities

When using the Website, you agree to:

• Provide accurate, complete, and current information when submitting enquiries or engaging our services
• Use the Website and its content only for lawful purposes
• Not attempt to interfere with, disrupt, or gain unauthorised access to any part of the Website
• Not use the Website to distribute unsolicited communications or malicious content
• Not reproduce, republish, or commercially exploit any Content without prior written permission from Claiven
• Notify Claiven promptly of any changes to information relevant to an ongoing engagement

6. Intellectual Property

All Content on this Website, including text, layout, graphics, and trade names, is owned by or licensed to Claiven and is protected under Malaysian intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and view the Website for personal or internal business purposes. This licence does not permit you to download, modify, copy for commercial use, or create derivative works from any Content without our written consent.

7. Fees and Payment

Fees for Claiven's services are set out in the relevant engagement letter. Indicative pricing published on our website represents a starting reference and the final scope and fee will be agreed in writing before work commences.

• All fees are quoted in Malaysian Ringgit (MYR) unless otherwise stated
• Payment terms are specified in the engagement letter (typically 14–30 days from invoice date)
• Disbursements (such as court fees, registration charges, and third-party costs) are billed separately
• Claiven reserves the right to pause work where invoices remain outstanding beyond agreed terms
• Refunds, where applicable, are subject to the terms of the individual engagement agreement

8. Professional Confidentiality

Claiven maintains strict professional confidentiality obligations under Malaysian Bar Council rules and applicable law. Information shared with us in connection with a client matter will not be disclosed to third parties without your consent, except where required by law, court order, or our regulatory obligations. This obligation continues after the conclusion of any engagement.

9. Disclaimers

The Website is provided on an "as available" basis. While we make reasonable efforts to keep information current and accurate, we do not warrant that:

• The Website will be uninterrupted, error-free, or free of technical issues
• Information on the Website reflects the most recent legal developments at all times
• Results described in service descriptions will be achievable in every individual matter

Legal outcomes depend on facts, evidence, and applicable law at the time of each matter, and cannot be determined in advance.

10. Limitation of Liability

To the extent permitted by Malaysian law, Claiven's liability for any claim arising out of your use of the Website (as distinct from a signed engagement) is limited to direct damages only. We shall not be liable for:

• Indirect, consequential, or special damages arising from Website use
• Loss of data, business opportunity, or revenue arising from reliance on Website content
• Errors or omissions in Content that has not been specifically prepared for your matter

Liability arising from a specific client engagement is governed solely by the terms of the engagement letter and applicable professional indemnity provisions.

11. Termination of Engagement

Either party may terminate a client engagement in accordance with the terms of the engagement letter. Claiven may also withdraw from a matter where:

• A conflict of interest arises that cannot be managed appropriately
• Client instructions place Claiven in breach of professional rules or applicable law
• Payment obligations remain unmet after reasonable notice
• Communication has broken down to an extent that makes continued representation impractical

Upon termination, fees for work completed to date remain payable. Client documents and materials will be returned or transferred in accordance with Malaysian Bar Council guidelines.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

In the event of a dispute relating to a client engagement, the parties agree to first attempt resolution through good-faith discussion. If unresolved, the matter may be referred to mediation before proceeding to formal litigation.

13. General Provisions

• Entire Agreement: These Terms, together with any engagement letter, constitute the entire agreement between the parties regarding Website use and service delivery.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full effect.
• No Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
• Assignment: You may not assign your rights under these Terms without Claiven's prior written consent. Claiven may assign in connection with a firm restructuring.
• Notices: Formal notices under these Terms should be directed to the contact address below.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page with a revised effective date. Your continued use of the Website after the updated Terms are published constitutes your acceptance of the changes.

15. Contact

If you have questions about these Terms, please contact us: