What Distinguishes
a Claiven Engagement
from the Alternative

Our principal counsel has over fourteen years of experience in Malaysian maritime law. This means familiarity not only with the statutory framework but with how port authority processes work in practice, what documentation shipping companies need, and how cargo disputes tend to progress through the relevant proceedings.

In data privacy, our team has tracked the Personal Data Protection Act 2010 from its early implementation stages, advising businesses as the regulatory environment around data handling has become more active. In franchise law, we have handled matters on both sides of the franchisor-franchisee relationship.

Client files are maintained in a structured system that allows us to retrieve documents quickly and track the status of each matter without relying on individual recollection. Correspondence is retained and organised by matter, so that handover between team members does not result in lost context.

For data privacy engagements, we maintain our own documentation templates aligned with PDPA requirements, so clients receive well-structured outputs that they can use and maintain after the engagement concludes.

We respond to client enquiries within two business days. During active engagements, we provide updates at meaningful points in the matter rather than at arbitrary intervals. When there is nothing new to report, we say so rather than filling inboxes with activity for its own sake.

Clients are given a direct contact for their matter, so questions do not pass through a switchboard or get lost in a general inbox. We discuss difficult aspects of a situation directly rather than framing everything in optimistic terms.

Our service fees are discussed openly before any engagement begins. The published fees represent starting points for standard engagements. Where a matter involves additional complexity, we explain what additional work is involved and discuss the fee impact before proceeding.

We do not bill for brief telephone calls or short administrative tasks, and we do not pad time records. Clients know approximately what a matter will cost before they commit to proceeding.

We measure the success of an engagement by whether the client's legal position has been clarified, a risk has been addressed, or a transaction has been structured in a way the client can understand and maintain. Legal process is a means to that end, not the end itself.

Where a matter does not require formal legal engagement — where a straightforward question can be answered directly — we say so. We do not manufacture complexity in order to justify continued involvement.